…one interaction is the whole experience
… Seth Godin (http://sethgodin.typepad.com/seths_blog/2010/04/when-a-stranger-reads-your-blog.html) said it here; Every interaction might be the whole experience that someone gets with you. The implication is that every lunch you serve should be the best. Every blog post you write should be the best. Every piece of code you codify should be the best (cough). And that you should remember that each person that sees your output (or experiences you) is forming an opinion of you from that one piece.
But what he doesn’t mention is that it goes both ways. Give other people the benefit of the doubt, because just this one lunch, this one blog post, this one piece of code may not be representative of the whole body of that person’s work. Maybe they’ve got bad allergies and need the drugs to kick in. Maybe they stayed up all night with a sick kid. I say “do your best work, but don’t expect others to do theirs.”
It’s funny, I find myself swimming upstream against Seth Godin on this topic. Is quality fractal? (he says yes, I said no). And now this.
